|
Manufacturer
|
DOA Period*
|
Manufacturer's Warranty Terms
|
Warranty Service
|
| 3M Display Materials and Systems Division |
30 days |
Warranty: One year |
www.3mscreens.com
800.553.9215
|
|
3M Touch Systems (Microtouch)
|
30 days
|
Touch displays: Three-year warranty
Cables and accessories: 90-day warranty
|
www.3m.com/touch
866.407.6666
|
| ACTi |
0 days - Must call manufacturer directly on all DOA issues. |
Three-year standard warranty on IP Box, bullet and fixed-dome cameras, video servers, and video decoders
One-year Limited Warranty on IP Cube Cameras and Peripheral Static in Motion Cameras: IP PTZs and IP Speed Domes
Three-month limited
warranty on In Continuous Motion Cameras: IP PTZs and IP Speed Domes |
Contact ACTi tech support to troubleshoot or for any questions or problems with ACTi product at
866.410.2284, option 2 for tech support and option 5 for RMA and repair services. |
| Acme Packet |
Direct to Acme Packet |
One-year hardware
90-days software
|
Contact Acme tech support at 866.226.3758 between 9 am and 5 pm, Monday through Friday |
| ADTRAN |
Reseller must contact ADTRAN directly for DOA units at 888.423.8726. |
Five- or ten-year warranty |
Contact ADTRAN Technical Support via email at rmarequest@adtran.com or 888.423.8726 |
| Aegex Technologies |
30 days |
One year, enhanced options available. |
www.aegex.com |
| AFI |
90 days from date of invoice;
contact ScanSource customer service at 800.944.2439 x4049 and provide complete details of issue with item
|
Limited lifetime warranty |
Email Dave Hansen at Dhansen@AmericanFiberTek.com
or call 732.302.0660 |
|
Aiphone
|
30 days; contact ScanSource Security Tech Support at 800.944.2439 x4129
|
One-year
Two-year if installed with Aiphone Wire
|
www.aiphone.com
800.692.0200
|
|
Alien
|
Direct to Alien
|
Readers, antennas and other hardware components (excluding tags) - one-year warranty
Tags - 180-day warranty
Software Media - 90-day warranty (does not include software itself)
|
www.alientechnology.com
800.372.4160
|
|
Allworx
|
Reseller must contact Allworx directly
|
Standard warranty is one year.
Extended, four-year warranty may be purchased
|
Contact Allworx tech support at 866.ALLWORX (866.255.9679), option 1, then option 3
|
|
Altronix
|
Within 45 days of delivery to the end user
|
Limited lifetime warranty (excludes batteries, transformers and enclosures)
|
718.567.8181
|
| AML |
30 days |
|
|
|
American Power Conversion (APC)
|
Direct to American Power Conversion (APC)
|
Two-year warranty
Customer calls APC to receive RMA
|
www.apcc.com
800.890.4272, option 5, then option 1
|
|
APG Cash Drawer
|
30 days
|
Vasario and flip-top cash drawer: two-year limited warranty
Series 100: three-year limited warranty or five-year limited warranty with online registration
Series 4000: five-year limited warranty or lifetime limited warranty with online registration
|
www.cashdrawer.com
763.571.5000
|
|
Arecont
|
Customer must do the following before any exception return to ScanSource can be approved:
1. Customer must contact Arecont directly on all DOAs, regardless of the time frame so the manufacturer can troubleshoot and decide to approve the claim
or deny it.
2. The reseller must complete a support ticket on the Arecont Tech Support portal http://support.arecontvision.com.
Once a tech support ticket number is obtained, there are two options for DOA returns available to the customer :
A. The customer can choose to return the product to ScanSource, which would require an exception, as long as their claim and tech
support ticket number can be validated. Once validated ScanSource can advance replace DOA items if desired by the customer.
B. The reseller can choose to return the product directly to Arecont. Arecont will ship a replacement
(if any) directly to the customer. If a credit is requested on a direct return then Arecont will provide said credit to ScanSource upon receiving the DOA items from the Reseller, after which ScanSource will then pass the credit to the customer.
|
Three-year warranty on all products purchased after June 1, 2012.
|
http://support.arecontvision.com
818.937.0482
|
|
Argox
|
Contact Argox directly at 800.424.0243
|
|
800.424.0243 |
| Aruba Networks |
Contact HPE directly and get an RMA number |
One year to limited lifetime warranty depending on the product |
800.943.4526 |
| ATDEC Distribution USA |
60 days |
Two to ten years from date of purchase, depending upon the model. |
www.atdec.com
888.303.4252
|
|
AudioCodes, Inc.
|
Within 30 days, contact ScanSource Tech Support at 877.847.7000 x4095
|
One-year warranty from ScanSource invoice date. DOA period is within 30 days from invoice date from ScanSource. Contact ScanSource Tech Support to verify DOA status.
|
Contact ScanSource Technical Support at 877.847.7000 x4095
|
|
Avaya
|
90 days from ScanSource invoice date
|
Hardware: 12 months from ScanSource invoice date
Software: 90 days from ScanSource invoice date
|
Authorized Avaya partners will need to submit their Avaya warranty claims online on support.avaya.com. Instructions here.
|
|
Avteq
|
90 days within the delivery date to the end user. Return to ScanSource.
|
|
|
|
AWID
|
DOA/defective items are returned directly to AWID for repair or replace only; no credit. Contact ScanSource Security Tech Services at 800.944.2439 x4129 or ScanSource Security sales rep for details.
ScanSource cannot send replacements or credits, these must come directly from AWID. The partner will not receive credit or replacement until AWID has inspected the returned product and confirmed DOA.
|
Limited lifetime warranty
|
800.369.5533
|
|
Axis Communications
|
0 days - Must call manufacturer directly for DOA
|
http://www.axis.com/warranty/nwvideo.htm
|
http://www.axis.com/warranty/nwvideo.htm
|
| Barco |
Three year DOA/defective warranty from date of invoice. Contact Barco support for troubleshooting and Service Request ticket at 866-374-7878. Then contact Customer Service to give service ticket number and serial number for RMA/replacements.
|
Three-year warranty + three months to handle "transit time" until install |
866-374-7878 |
|
Bematech
|
30 days
|
All products: three-year warranty
Exceptions: CD415, LD1000, SB9011D, KB1700 - one-year warranty
|
516.248.0400
|
| Bluebird |
30 days: contact ScanSource Tech Support at 800.944.2439 x4002 |
One year |
bluebird@themrpsolution.com
|
|
Bogen
|
30 days from date of installation
|
Three-year warranty
One-year warranty on APS wireless
|
800.999.2809, option 2
|
|
Bogen
|
30 days from ScanSource Security invoice date
|
Three-year warranty; One-year on APS wireless
|
800.999.2809, option 2
|
|
Bosch
|
90 days from date of invoice
Contact ScanSource Security Tech Support at 800.944.2439 x4129.
|
CCTV (All): Three years
(Pan/Tilts - One year, Aegis Super LED/UF LED Illuminators - Five years).
Intrusion Alarm Products - Control Panels and Wireless Products: Three years
PIR and PIR/Microwave Detectors: Five years.
IFAS (all): Three years
|
Contact Bosch Repair Department at 800.366.2283
|
| BroadSoft |
Within 30 days, contact ScanSource Communications Tech Support at 877.847.7000 x4095
|
Standard warranty is one year. Customers may purchase an extended, three-year warranty |
Contact ScanSource Communications Tech Support for DOA & warranty issues at 877.847.7000 x4095 |
| BusyLight |
Within 30 days of the ScanSource invoice |
One-year standard warranty |
Contact David Weatherly for troubleshooting and RMA assistance.
800.641.6416 x129
dweatherly@unifiedcommunications.com |
| Cables To Go |
Liftetime |
Cables To Go (C2G) provides a lifetime guarantee against defects and labor on all custom and distributed cables. Please note that custom cable assemblies are non-returnable and non-cancellable.
Warranties do not apply to damage from misuse or any consequential damages.
|
www.cablestogo.com/secure/contact/returns
800.506.9607
|
| Canon |
Follow the Axis return policy |
Two-year warranty |
516.328.4808 |
| CBC |
30 days.
Contact CBC Tech Support in order to obtain a case number. Once obtained, contact SS Security Tech Services @ 800.964.8994 x4129 to provide them with the number. |
Lens and lens accessories: Three years
Megapixel cameras: One year
Outdoor housings: Three years
Standard ccd cameras: Three years
IP Cameras: One year |
New York office: 800.422.6707
California office: 800.888.0131 |
|
Cherry Americas, LLC
|
30 days.
For DOA keyboards, please first contact Cherry at 800.510.1689. Once Cherry has determined the unit is DOA, and provided a case number, you may then contact ScanSource Tech Services in order to start the RMA process.
|
All keyboards: two-year warranty
Warranty Service USA: Gremark Technologies
Warranty Service Canada: Grand Tech Technical Services
|
www.cherrycorp.com
800.510.1689
630.705.0900
905.764.5100
|
| Chief |
Reseller must call Chief directly at 800.582.6480 |
Ten-year warranty for non-electrical products
One-year warranty for electrical products |
Contact Chief directly at 800.582.6480 |
|
CIPI
|
30 days
|
One-year
|
781.993.3224
|
|
Cisco
|
30 days
|
Aironet Wireless Products: one-year limited warranty
Other products: 90-day to one-year warranty
See warranties listing online
|
www.cisco.com
For warranty information, click here |
| Cisco Meraki |
End customers must contact Cisco Meraki Technical Support directly to resolve defective product issues |
Lifetime or one-year warranty. Contact Cisco Merkai for details. |
Products deemed to be defective and non-repairable in Cisco Meraki’s determination may be replaced during the warranty period. Please refer end customers to https://meraki.cisco.com/support/#policies:eca
https://meraki.cisco.com/support/
|
|
Citizen
|
30 days
NO DOA return on printheads
|
CT-S801, CT-S851, CT-S601, CT-S651, CT-S281, CT-S4000, CT-S2000, CBM-1000II, CT-S310, CT-S300, CT-S280, and CBM-291/293 thermal packaged printers; CD-S500, CBM 910II, CBM-920II and iDP3550/51 impact dot matrix packaged printers. PMU-2200/2300, PPU-231,
PPU-700 Kiosk printers - three-year warranty
CL-S521, CL-S621, CL-S631, CLP-521, CLP-621, CLP-631, CLP-7200, and CL-S700 series barcode printers (excluding print head, peeler and cutter) - two-year warranty
CMP-30, CMP-20, CMP-10 and PD-24 mobile thermal printers (excluding batteries), CT-S2000 Memory printer without Keylock CT-S2000 Memory printer with Keylock (sku# starting with CTS2000RSM-D32), barcode printer print heads, barcode printer cutters
and barcode printer peelers - one-year warranty.
Mobile printer batteries - six-month warranty
Printer Mechanisms, Controller Boards, and all spare parts, Auto-Cutters, Auto Winders, Control Chips, etc. - 90-day warranty
|
http://citizen-systems.com/Pages/UisSupport/warranty.aspx
800.421.6516
|
| Clearone |
Customer must contact Clearone directly.
800.283.5936, option 2 |
Contact Clearone for product warranty information at 800.283.5936 |
800.283.5936, option 2 |
|
Code
|
All Code DOAs must go through Code directly. Customer needs to reach out to Code for trouble shooting. If scanner is truly DOA, Code will take care of the replacement.
|
Code standard warranty
Five years: CR950, CR1500/CR15000 XHD
Three years: CR2600/CR2600 XHD, CR5000, CR6000, and modems
Two years: CR1000/CR1000 XHD
One year: CR4300, CR4400, CR8000/CR8200
|
www.codecorp.com
801.495.2200, option 1
support@codecorp.com
|
|
CognitiveTPG
|
30 days
|
Two-year warranty
Four-year warranty A799
|
www.cognitivetpg.com
800.732.8950 x4
|
|
ComCam
|
30 days
|
N/A
|
N/A
|
| Comnet |
90 days from date of invoice
Contact ScanSource Security tech support at 800.944.2439 x4129.
|
Lifetime warranty |
INFO@COMNET.NET
203.796.5300 or tech support at 888.678.9427 |
|
Computer Instruments
|
None
|
90-day warranty
One-year, extended warranty available
|
888.451.0851
|
|
Crestron
|
Within 90 days from delivery to end user, contact ScanSource Communications tech support for DOA and warranty issues at 877.847.7000 x4095 |
Three years from the date of purchase from Crestron
Disk drives and any other moving or rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one year
Touchscreen displays and overlay components are covered for 90 days |
Contact ScanSource Communications tech support for DOA and warranty issues at 877.847.7000 x4095 |
| CyberPower Systems |
Warranty varies by product. |
|
https://www.cyberpowersystems.com/support/warranties/ |
|
Datacard Group
|
30 Days - Contact Datacard to obtain a service request number. Once the service request number has been received, contact ScanSource Tech Support.
|
Camera Packages - one year
Software - 18 months
Card Printers - 18 months
|
800.328.8623
|
|
Datalogic ADCMobile
|
30 days
|
One-year warranty
|
Web RMA requests:
www.adc.datalogic.com/onlineRMA
TECHNICAL SUPPORT/SERVICE/RMA:
Toll Free: 888.435.7772
Direct: 541.349.8283
rmamobile@datalogic.com
|
|
Datalogic ADCScanning
|
30 days
|
Five-year warranty: Gryphon Corded, Heron, Touch/TD1100, Quickscan QD2100, Quickscan QD2400, Powerscan 7000 Corded
Three-year warranty: Gryphon Mobile/Bluetooth, Gryphon Fixed, Quickscan QD2300, Quickscan QM2100, Quickscan Lite QW2100,Powerscan 7000 BT, Powerscan 7100 Series, Powerscan 8300 Series, Powerscan 8500 Series, Powerscan 9500 Series, Powerscan DPM Models, Magellan 800i,Magellan 2200VS/3200VSi,Magellan 2300HS/3300HSi
Two-year warranty: Magellan 1100i
One-year warranty: Mobile products, Magellan Scanner/Scale
30-month warranty: IP products
|
Web RMA Requests
www.scanning.datalogic.com
www.adc.datalogic.com/onlineRMA
RMA Phone:
Toll Free: 888.435.7772
Direct: 541.349.8283
Datalogic Scanning Technical Support: 800.695.5700
|
|
Datamax-O'Neil Desktop Printers
|
30 days
|
Use this matrix: https://www.datamax-oneil.com/do/com/en-us/home/support-downloads/standard-warranty |
www.datamaxoneil.com
407.523.5540
|
|
Datamax-O'Neil
Portable Printers
|
30 days
|
Use this matrix: https://www.datamax-oneil.com/do/com/en-us/home/support-downloads/standard-warranty |
www.datamax-oneil.com
407.523.5540
|
|
Dialogic
|
Within 30 days contact ScanSource Communications Tech Support at 877.847.7000 x4095
|
Varied, depending on product - http://www.dialogic.com/warranties for product-specific details
|
Contact ScanSource Communications tech support for DOA and warranty issues at 877.847.7000 x4095 for warranty/repair form
|
|
Digi
|
30 days
|
Five-year warranty on hardware
|
http://support.digi.com
877.912.3444
|
|
Digimerge
|
For DOA or any defective product, contact Digimerge technical support at 866.344.4674, option 2, in order to obtain a trouble ticket number. Once this is obtained, contact the ScanSource System Design Team and provide the necessary information. This
is for the first year from date of invoice. |
Five-year warranty on Seagate SV35.3 Series™ HDD
Three-year return to depot DVR repair warranty
One-year over the counter exchange
One-year warranty 12V Camera
Three-year warranty Echelon Series |
www.digimerge.com
866.344.4674, option 2
|
| Digital Security Controls (DSC |
Two years from date of invoice. Contact ScanSource Security Tech Support at 800.944.2439 x4129. RMA requests must include the product's date code. See link for assistance locating the date code www.dsc.com/plugins/DateCode/DateCodeLookup.asp. |
Select products: two-year warranty. Contact manufacturer for details |
http://www.dsc.com
Or call DSC tech support 888.888.7838 and follow the instructions for tech support options.
|
| Digital Watchdog |
Reseller must contact Digital Watchdog directly for DOA issues. |
digital-watchdog.com/page/rma-return-and-repair-policy/ |
digital-watchdog.com/page/rma/ |
| Digium Inc. |
30 days |
Digium Appliance products have a 1-year warranty unless an extended warranty has been purchased. Digium interface cards and modules sold after February 2008 have a 5-year warranty. |
Once the Digium Technical Support technician confirms that the hardware is defective and deems it necessary to replace the hardware, an RMA number will be assigned authorizing the customer to return the defective hardware to Digium. By default, Digium will ship a replacement after receiving the defective hardware from the customer and verifying its warranty status. |
|
Ditek
|
30 days; contact ScanSource Security tech support at 800.944.2439 x4129
|
www.ditekcorp.com/support-product-warr-returns.asp
|
www.ditekcorp.com/support-product-warr-returns.asp
|
| Dotworkz |
Direct to Dotworkz |
www.dotworkz.com/customer_service/ |
stever@dotworkz.com
Steve Rosenbloom: 619.994.9240 |
| DT Research |
Contact DT Research directly |
One year |
Connie at TSE at 408.772.2266
or via email at
Connie_tse@dtri.com |
|
DuVoice
|
No RMA from Catalyst;
within 30 days of delivery, customer should contact DuVoice directly |
Manufacturer shall provide warranty service directly to the reseller
|
425.250.2393
|
| DVTel |
Reseller must contact DVTel directly for all issues |
Two-year warranty on DVTel brand products.
One-year warranty on IOI brand products. |
888.388.3577 |
| Eaton |
Contact Eaton directly |
90-day warranty
One-year extended warranty available
|
Eaton Customer Service: 800.322.4877 |
| ecom Instruments, Inv |
30 days;
DOA/defective touchmonitors must go through ScanSource Tech Support |
Products and components: two-year warranty
Batteries: six-month warranty |
www.ecom-ex.us
281.496.5930 x1993 |
| Edgewater Networks, Inc. |
Within 90 days from delivery to end user. Reseller must contact Edgewater directly for defective or DOA Units. |
One-year warranty
|
A case may be submitted via the web.
Email support@edgewaternetworks.com
(408) 351-7255 |
| Electrograph/Active Light |
15 days from invoice date |
Standard warranty is one, two, or three years |
800.730.4774 x324 |
|
Electronic Technical Services, Inc.
|
30 days
|
One-year warranty on all products
|
Online Support
866.700.3923
|
|
Elo Touch Solutions
|
30 days;
contact ScanSource Tech Services at 800.944.2439 x4002
|
Touch monitors: three-year warranty
All-in-one touchcomputers: three-year warranty
All the peripherals/accessories for touchcomputers and touchmonitors carry a three-year warranty whether included in the monitor/computer or sold separately
*Custom products are non-cancelable and non-returnable
|
www.elotouch.com
800.557.1458
|
| ENS |
Two years |
Two years - ENS warrants its products to the original purchaser to be free of defects in material and workmanship for a period of two years. All warranties are, in effect, beginning the date the product was invoiced by ENS. ENS disclaims liability for any modifications, improper installation and/or purchaser abuse, misuse or negligence. |
|
| Enovate |
90 days;
DOA/defective items must go through ScanSource tch services at 800.944.2439 x4002 |
Wall-mounted articulating arms: five-years on structural components
Medical carts: four-years on structural components, two-year on power systems and electronics, six-month on SLA battery, three-year on EON Phosphate battery
Wall stations: three-years on structural components and two-year on electrical components |
www.enovateusa.com/support
877.258.8030
|
|
Epson America
|
30 days
|
One- to four-year warranty depending on model type.
For more detailed information, please see
www.pos.epson.com/service/servPW.htm
|
Contact an Epson Authorized Repair Center for repair. From the www.pos.epson.com website, you can search for a repair center in your area by zip code. Click on "Service." Then, "Authorized
Service Provider Program."
|
| eTelemetry |
Contact eTelemetry directly at 602.910.3974
|
One year |
602.910.3974 |
|
EverFocus Electronics
|
None; contact EverFocus Electronics for warranty issues
|
Video Camera EB, EM, ED, EQ, EHD, EI: three years
PTZ: one year
Multiplexer, Quad, Switcher/EP: three years
Digital Recorder EDR: one year
EDSR: two years
Accessories VKB: two years
|
626.303.1290
|
|
Exacq
|
All DOA/defective item returns are handled directly through Exacq
|
Three years on all current hardware, as long as the product has not been modified or tampered with. Warranty information can be found here: www.exacq.com/auto/specsheet/uploads/exacqvision-warranty-document.pdf
|
Repair: Exacq tech support, support@exacq.com
317.845.5710 x2
Advanced replacement: Exacq tech support, support@exacq.com
317.845.5710 x2
Upgrade RMA: inside sales, insidesales@exacq.com
317.845.5710 x4
Credit RMA:
Orders/customer service, orders@exacq.com
317.845.5710 x5
|
| Extreme Networks |
Extreme Networks has a no return policy. If the a product is considered to be DOA or defective, the reseller or end-user must direct the request to the Extremem Networks. Customer must contact Extreme Networks Technical Assistance Center at 800-998-2408. Products should never be return directly to ScanSource.
|
Limited lifetime warranty on hardware.
For more details visit www.extremenetworks.com/services/programs/warranty.asp |
800.998.2408
support@extremenetworks.com
|
|
Fargo Electronics
|
DOA/defective items are returned directly to Fargo for repair or replace only; no credit. Customer should contact Fargo directly at 800.459.5636
|
Printers: Two-year warranty |
www.fargo.com
800.459.5636
|
| Filewave |
All DOA/defective-item returns are handled directly through Filewave as warranty issues
|
Limited lifetime warranty |
317.863.6284 |
| Firetide |
Direct to Firetide |
One-year warranty |
408.399.7771 x2 |
| Fujitsu America |
30 days |
One-year depot warranty: contact Fujitsu to determine products that qualify |
FAI_Scansource@us.fujitsu.com
800.538.8716, option 9 |
| General Cable |
Contact ScanSource sales rep |
One-year warranty |
800.424.5666 x28857 |
| Global Technology Systems, Inc. |
30 days
|
MC/scanner, laptop, and wireless batteries, powered holsters – one year
2-Way radio and UPS batteries, chargers – two years
Customer must contact SS POS tech support at 800.944.2439 x4002. Tech support will obtain an RMA number from GTS and will provide it to the customer, and the customer will return directly to GTS. |
http://www.gtspower.com/about-us/resources/warranty
|
| GRS |
30 days |
|
|
| HDStor |
30 days from end-user delivery date |
Three-year warranty: must work with WD directly; complete the link, and HDStor will replace the defective hard drive
support.wdc.com/warranty/index.asp?wdc_lang=en
|
http://support.wdc.com/warranty/index.asp?wdc_lang=en |
HES
(HES, Securitron, and Folger Adam) |
Please contact the vendor directly for all requests |
One-year warranty |
800.626.7590 |
|
HID
|
Contact ScanSource customer service
|
Lifetime warranty
|
866.607.7339
(Options 1-5 for cards and readers)
|
|
Honeywell
|
30 days
|
For scanners and mobile computers warranty info: www.honeywellaidc.com/working-with-us/warranty-matrix |
www.honeywell.com/aidc
800.782.4263, option 4
|
| HP |
Contact HP Technical Support at 800.544.9976 |
Standard Warranty
Three-years, on-site, next business day
Three-years on parts and labor - includes free telephone support 24/7
Certain restrictions and exclusions apply |
866.852.4865, option 3
800.HP.INVENT
|
|
IAVI International
|
30 days from invoice date
Contact ScanSource Communications sales rep
|
Standard warranty is one, two, or three years
|
Contact IAVI at 888.999.6564 x101
|
|
IBM Point-of-Sale
|
For DOA/defective items, contact Toshiba to place a Hardware Service Request by calling 855.247.4844.
|
4800, 4810, 4613, 4838, 4900 : one-year depot or one-year on-site warranty (varies by model)
4610, 4820, 4852: one-year depot or one-year on-site warranty (varies by model)
Contact ScanSource Technical Support for DOA and warranty details by model
|
855.247.4844
|
|
ICVerify
|
30 days
|
One-year warranty on hardware
30 days of free support from day of registration
|
800.538.0651
|
|
ID Tech
|
30 days
|
Three-year warranty for Barcode Readers
Two-year warranty for MiniMags and SecureMags
One-year warranty for all other products
|
www.idtechproducts.com
714.761.6368
|
| iDor |
None; contact the manufacturer directly |
One-year from date of purchase: products must be registered on the ITW Linx web site within 10 days of the final purchase. The party that would make a claim in the event of damage should be the party registering the product. For
product warranty information, contact ITW Linx at 708.667.3444 |
www.isonas.com
708.667.3444
|
| Immervision |
None; contact manufacturer |
One-year from the date of purchase |
Email fred.landry@immervision.com
514.315.5862
|
| Ingenico |
Defective products must go through ScanSource tech support |
All terminals, excluding accessories, carry a one-year manufacturer's warranty. For extended maintenance service and options, please contact your ScanSource sales rep. |
Contact ScanSource Tech Support at 800.944.2439 x4002 or email Support@ScanSource.com |
|
Intellitrack, Inc.
|
30 days
|
30-day warranty - must be requested through ScanSource
|
888.583.3008
|
|
Intermec Technologies
|
30 days;
Defective items must go through ScanSource tech services at 800.944.2439 x4002
*If there is a service contract associated with the returned product, you must contact your sales rep for reimbursement or updates
|
Barcode printers, data collection terminals: one-year warranty
Software: 30 days
SF51 Rugged scanners: one-year warranty
SR6x Rugged scanners: three-year warranty
SR30 Light Industrial Scanner: five-year warranty
SG20 Tethered: five-year warranty
SG20 Bluetooth: three-year warranty
SG10: three-year warranty
RFID Hardware: one-year warranty
RFID Tags: 90 days
Printheads: 90 days
|
www.intermec.com
800.755.5505
|
| Intransa |
None; contact manufacturer |
Three-year warranty |
Email gss@intransa.com
408.678.8600
|
| Iomnis |
None; contact manufacturer |
Three-year warranty |
713-533-4222 |
|
ipConfigure
|
None; contact manufacturer
|
Three-year warranty on all current hardware, as long as the product has not been modified or tampered with.
|
support.ipconfigure.com
Email ipsupport@ipconfigure.com
or 800.207.1112, option 2
|
|
ITW Linx
|
30 days from ScanSource Catalyst invoice date
|
Five-year warranty
|
Products must be registered on the ITW Linx web site within 10 days of the final purchase. The party that would make a claim in the event of damage should be the party registering the product. For product warranty information, contact
ITW Linx at 800.336.LINX (5469).
|
|
ITWLinx
|
30 days from invoice date
|
Five-year warranty
|
708.667.3444
|
|
Ithaca Printers (TransAct Technologies)
|
30 days
|
Ithaca iTherm 280: three-years
Ithaca 9000, POSjet 1500, Series 150 and all other printer models: two-years
|
www.transact-tech.com
607.257.8901
|
| J2 Retail Systems |
30 days |
Three-year depot coverage for parts and labor.
Extended and advance exchange options are available. |
http://www.j2retailsystemsusa.com/support.php
Email: support@j2retailsystemsusa.com
714.669.3111 x112 |
| Jabra |
30 days from ScanSource Catalyst invoice
date |
Cordless Products: One year from date of purchase
Corded Products: Two years from the date of purchase
BIZ 2400: Three years from date of purchase
Repaired/replaced products: One year or the rest of the original warranty, whichever is
longer |
888.458.0486
jabrasupport.us@jabra.com
|
|
Janam Technologies, LLC
|
30 days
|
One year
|
www.janam.com
866.915.5311
|
| Ken-a-vision |
30 days from invoice date.
Contact SanSource Communications tech support at 877.847.7000 x4095 |
Standard warranty is one, two, or three years |
816.353.4787 |
| Keri Systems |
Direct to Keri Systems |
Controller Platforms - Two-year warranty
Most Proximity Cards- Lifetime warranty
Connectivity Products, Multi- Tech Cards, Accessories, Transmitters, and Peripherals - One-year warranty
All other product - Two-year warranty |
Fax 408.435.8400
Email techsupport@kerisys.com
800.260.5265 x155 |
|
Keyscan
|
Within 45 days of delivery to the end user
|
Two-year limited warranty
|
905.430.7226 x262
|
| Lifesize |
None |
The only warranty provided by Lifesize with respect to the Products (whether Equipment, Software Products or Lifesize Cloud Subscription Services) will be that provided directly to End Users pursuant to the End User Agreement applicable to such Product. Distributor is not authorized to make any warranties, guarantees or representations, whether written or oral, on behalf of Lifesize. |
Lifesize does not warrant that the Lifesize Cloud Subscription Services or Software Products will be error-free or operate without interruption. |
| LifeSafety Power |
90 days from date of invoice;
contact ScanSource Security Tech Support at 800.944.2439 x4129 |
Contact ScanSource Security tech support at 800.944.2439 x4129 |
Contact ScanSource Security tech support at 800.944.2439 x4129 |
|
MagTek
|
30 days
|
14 months from the date of manufacture
|
800.944.2439 x4002, option 5
|
|
Magma
|
30 days from invoice date;
contact ScanSource Communications Tech Support at 877.247.7000 x4095
|
Warranty period is one year from invoice date. Contact Magma Support at 858.530.2511 for an RMA number. Manufacturer's discretion to repair or replace at a component or unit level. Advanced Replacement Services available directly from the manufacturer
for a fee; credit card will be required.
|
Contact Magma Support at 858.530.2511
|
| March Networks |
30 days from date of invoice
Contact ScanSource Security Tech Support at 800.944.2439 x4129.
Anything beyond 30 days from invoice date must go through March directly |
Two-year warranty on Hard Drive
Two-year warranty on NVRs
One-year warranty on NVR Accessories
90 days for software
Three-year on Command Application Bundle hardware and Command Recording Server Video Storage
Three-year warranty
on IP Fixed Cameras
Two-year warranty on PTZ and Analog Cameras
Three-year warranty on Encoders/Decoders
One-year warranty on Edge Device Accessories |
800.472.0116 |
|
MCK/Citel
|
Reseller must contact MCK/Citel directly for DOA units
|
One-year warranty. DOA - 30-days from ScanSource Catalyst
invoice date.
|
888.454.5828
|
|
Meru
|
Must contact Meru directly at 888.637.8952 or email #support@merunetworks.com
|
One-year warranty
|
888.637.8952
|
|
Metropolis
|
Reseller must contact Metropolis directly at 954.941.1010
|
Unconditional 60-day money-back guarantee for OfficeWatch or ProfitWatch purchases. No returns offered for yearly support activation/ renewal.
|
954.941.1010 or
support2008@metropolis.com
|
| Microsemi Frequency and Time |
30 days
Customer must contact ScanSource Security Tech Support at 800.944.2439 x4129 and complete Microsemi Frequency and Time's RMA form. |
One-year warranty on parts and labor |
ftd.rma@microsemi.com
888.367.7966
|
|
Microsoft
|
Contact Microsoft directly
|
Contact Microsoft directly
|
888.455.7422
|
| Mitel |
DOA products must be handled via Mitel by calling Mitel at 800.722.1301, option 342 or by emailing us_repair@mitel.com. |
Hardware and software carry a 15-month warranty that begins after shipment from the distributor to the sales partner. |
DOA products must be handled via Mitel by calling Mitel at 800.722.1301, option 342 or by emailing us_repair@mitel.com. |
|
MMF POS
|
30 days
For replacement keys, contact MMF.
|
Three-year warranty from date of manufacture on all Heritage, Media Plus, and Cashier Plus
Two-year warranty from date of manufacture on all Val-U-Lines
|
800.769.1954
|
| Mobotix |
Customers should contact ScanSource Security Tech Support at 800.944.2439 x4129. |
Contact ScanSource Security Tech Support or Sales Representative |
800.944.2439 x4129 |
| Monarch (The Printer Systems Division of Avery Dennison) |
30 days |
Printers: one-year limited depot level warranty
Thermal print heads: Prorated limited six-months warranty or one million inches
Batteries and Cables: Prorated limited three months
Physical damage to batteries, cables, and/or print heads is NOT COVERED under the limited warranty |
www.paxar.com
800.331.7632
|
| M-S Cash Drawer |
30 days |
Star Micronics will only authorize warranty repairs on any printers unless the customer (end user or reseller) contacts Star’s technical support first. Star will issue a case number that must be referenced in order for an IWRA (In Warranty Return
Authorization) to be issued for the repair. Customer should contact Star Tech Department at 732.623.5500 for tech support prior to requesting warranty service for a Star Micronics product. |
732.623.5500 |
|
Multi-Tech
|
30 days from invoice date. Contact Multi-Tech Customer Service Department at 800.328.9717; Multi-Tech case number is required for any defective products in order to receive an RMA number from ScanSource Catalyst; Multi-Tech tech support number
to call is 800.972.2439
|
Warranty: one to two years
|
Customer Service Department:
800.328.9717
Multi-Tech Tech Support:
800.972.2439
|
|
National Service Center
|
Sales rep to contact PM
|
Dependent upon level of service selected (one-, two-, or three-year plan)
|
www.nationalservicecenter.com
800.500.6421
|
|
NCR
|
Contact ScanSource technical support
Lesser of 30 days or date of installation
|
NCR Terminal standard warranty: one-year depot
EasyPoint 45: 90-day on-site; one-year depot
NCR Scanners: standard warranty one-year depot
NCR 7837 Series: three-year depot, except 7837-0000 (two-year depot)
NCR Fastlane: 90-day on-site warranty
NCR PC/ELS: one-year on-site warranty
|
800.262.7782
|
| NCR Counterpoint |
All DOA/defective issues are handled directly through NCR Counterpoint. |
One-year warranty |
800.852.8755; customer should also utilize the NCR Counterpoint service portal and contact their NCR iCAM |
| Next Level Security Systems |
90 days from initial delivery
Contact ScanSource Security tech support at 800.944.2439 x4129
|
One year |
Warranty Service/Tech Support
760.444.1410, option 2
|
|
Nitek
|
None; contact Nitek for warranty issues
|
Vlink and Datalink products - one-year
Twisted sender products - two-years
Video transceiver products - determined upon inspection of product
|
800.528.4343
|
|
Number Five (Card Five)
|
None; manufacturer's warranty takes effect at time of purchase
|
Full warranty for 24 months from date of purchase. Defective parts sent back to Number Five and replacement parts will be sent immediately upon request to the suppliers/end user with the understanding that Number Five must receive the defective
parts within five-business days.
|
Email Support
888.935.1555
|
|
O'Neil Printers
|
30 days
|
All printers, including printhead, have a one-year warranty
|
www.oneilprinters.com
949.458.0500
|
| Observint - Digiop/Infinias/3S |
30 days; contact ScanSource Security tech support at 800.964.8994 x4129 for RMA |
Three-year, next-day service on DVRs |
www.digiop.com
800.968.3606
|
|
Opticon
|
30 days
|
Two-year warranty
LG2/CR2: three-year warranty
Accessories and batteries: 30-day warranty
|
www.opticonusa.com
800.636.0090
|
|
Orion
|
30 days from end-user delivery
|
One year
|
714.899.9803
|
| Panasonic Consumer Electronics |
None; warranty repair service only |
One-year parts and labor |
847.468.5543 |
|
Panasonic Security Systems
|
For DOA items, the end user or reseller should call Panasonic Technical Support at 800.528.6747. Select option 2, then option 4 for security products (video surveillance/security cameras). Once Panasonic confirms the hardware failure, confirms it
is within 30 days from ScanSource invoice date, and has given a Panasonic case number (that will begin with "R"), the reseller should then contact ScanSource Customer Service at 800.964.8994 x4049 to request an RMA. The Panasonic
case number is required. Anything after 30 days, a warranty replacement with advanced exchange will be handled directly by Panasonic. There are no returns on software at any time. |
Camera warranty - Panasonic and Advidia three-year standard/i-PRO Preferred customers five-year warranty
|
800.528.6747 (select option 2, then option 4 for Video Surveillance/Security Cameras)
855.772.8324 (select option 5 for Arbitrator Mobile Video Products)
|
|
Panasonic System Solutions
|
30 days
*Defective systems must go through SS Tech Support
|
All products have depot warranty. Timeframes vary. Please contact ScanSource tech support at 800.944.2439 x4002.
|
Panasonic c/o Heartland Services 847.468.5100
|
| Panasonic Toughbook |
DOA: end-user/reseller should call Panasonic Technical Support at 855.772.8324, option 1. Once Panasonic confirms the hardware failure, the reseller will be given the opportunity to repair, replace or return for credit. If the reseller wants to
repair or replace, Panasonic will handle the exchange directly with the reseller. If the reseller wants to return for credit, the reseller will be given a ticket number. When the reseller has a ticket number,they may contact ScanSource customer service at 800.944.2439 x4049. |
Varies by product. Please confirm with Panasonic technical support. |
855.772.8324, option 1 |
| Panasonic Visual Solutions |
DOA: end user/reseller should call Panasonic Technical Support at 855.772.8324, option 1. Once Panasonic confirms the hardware failure, reseller will be given the opportunity to repair, replace, or return for credit. If reseller wants to
repair or replace, Panasonic will handle exchange directly with reseller. If reseller wants to return for credit, reseller will be given a ticket number. When reseller has a ticket number, may contact ScanSource customer service at 800.944.2439 x4049. |
Varies by product. Please confirm with Panasonic technical support. |
855.772.8324, option 5 |
| ParTech, Inc. |
Contact ParTech directly for DOA returns and replacements |
To receive a warranty repair or OBF replacement the partner will be required to contact PAR’s Customer Service Support Center at 800.382.6200. The following information is needed to process a PR request:
• Channel Partner ID number
• Site
name, ID number and location where the equipment is installed
• Failed model and serial number and all feature numbers
• Description of failure |
ParTech Customer Service Support Center at 800.382.6200 |
| Paxton Access |
Five years; customer first must contact Paxton tech support at 800.672.7298, and provide part number, serial number, reason for return, and quantity. Paxton will supply customer with RMA number to provide to ScanSource for the return.
Customer should then contact ScanSource Customer Service at 800.944.2439 x4049. |
Five-year warranty;
contact Paxton Tech Support at 800.672.7298 |
800.672.7298 |
| PCTEL |
30 days from invoice date |
PCTEL antenna products: two years
MPRC and MPRD parabolic reflector antennas, Bluewave series antennas, and PCTEL bulk cable products are similarly warranted for five years
PCTEL enclosure and coaxial cable assembly products are similarly warranted for one year
PCTEL data line surge and PCT series coaxial surge products are similarly warranted for 10 years
PCTEL's sole and exclusive obligation under the foregoing warranty shall be, at its option, to repair or replace any defective product that fails during the warranty period. The expense of removal and reinstallation of any item is not included in
this warranty
|
630.372.6800
or by email to antenna.techsupport@pctel.com |
|
Pegasus Products
|
One year
|
Three-year warranty; one-year direct exchange
30-day money-back satisfaction guarantee
|
www.pegasuscctv.com
800.399.7769
|
| Pelco |
60 days from date of invoice; contact ScanSource Security tech support at 800.944.2439 x4129
|
Pelco will repair or replace, without charge, any merchandise proven defective in material or workmanship for a period of one year after the date of shipment. See full rules and exceptions here: www.pelco.com/support/product-warranty-return-information |
800.289.9100 or 559.292.1981 |
| PicturePhone Direct |
Contact PicturePhone direct for all warranty information at 585.334.9040 x2286 |
Contact PicturePhone direct for all warranty information at 585.334.9040 x2286 |
Contact PicturePhone direct for all warranty information at 585.334.9040 x2286 |
|
Pioneer POS
|
Contact Pioneer POS directly
|
All-in-One touchcomputers, touchmonitors, printers and cash drawers: Three-year warranty
All tablets: One-year warranty |
http://www.pioneerpos.com
888.468.9757
|
| |
|
|
|
| Plasco |
60 days from date of invoice; contact ScanSource Security tech support at 800.944.2439 x4129 |
Contact the ScanSource Security System Design Team at 800.944.2439 x4129 |
800.944.2439 x4129 |
|
POS-X
|
30 days
|
All POS-X products carry a three-year warranty except for the following:
Fuzion Mobile Device: one-year warranty
XI3200 Barcode Scanner: five-year warranty
XR520 Receipt Printer: five-year warranty
*All POS-X products carry two-day Advanced Exchange service free of charge for the length of the warranty. Overnight and Extended warranties are available. For more information visit www.pos-x.com/warranty
|
www.pos-x.com
360.738.8433
|
|
Poly (Legacy Polycom and Plantronics)
|
30 days from invoice date
|
Visit Poly's website for full manufacturer warranty information.
|
www.poly.com
|
|
|
|
|
|
|
Posiflex Business Machines, Inc.
|
Contact Posiflex directly
|
Three-year warranty for US and Canada
|
Posiflex Tech Support: 510.429.7097
|
|
PowerDsine
|
30 days; contact ScanSource Security Tech Support at 800.944.2439 x4129
|
One year for parts and labor
|
www.powerdsine.com
877.480.2323
|
|
Printronix
|
30 days
|
P7000 Line Printers: 90-day, on-site warranty
T5r/SL5r Printers: one-year return to factory
T4M/SL4M Printers: one-year return to factory
Printheads: six-month return to factory
PrintCarts: 90-days on-site
TallyGenicom Line: 90-days on-site nine-month return to factory
TallyGenicom Serial: Model specific, contact Printronix
TallyGenicom Laser: Model specific, contact Printronix
|
714.368.2686
|
| ProClip |
One year |
One-year limited warranty. This limited warranty does not extend to any product which has been damaged as a result of accident, misuse, abuse, or as a result of unauthorized service. This warranty is in lieu of all other express warranties for this product. Implied warranties, including those of merchantability, fitness for a particular purpose and non-infringement shall have no greater duration than one year from the date of purchase. In the event this product becomes defective during the warranty period, the purchaser's exclusive remedy shall be repair, replacement or refund as provided above. |
If any product should become defective within the warranty period, ProClip, at its option, will replace it, repair it or refund the purchase price. Repair or replacement parts or products will be furnished on an exchange basis and will either be new or reconditioned. All replaced products shall become the property of ProClip. Warranty service is available to you by delivering the product during the warranty period to ProClip. |
| Purewave Networks |
45 days. All DOA product must go through Purewave Tech Support at 650.528.5200 to confirm DOA and obtain a case number; once obtained, customer may contact ScanSource Security Customer Service at 800.964.8994 x4049 to request an RMA by providing the
case number given by Purewave |
One year |
Email support@pwnets.com
650.528.5200
|
|
Rainbow CCTV
|
30 days
|
CCTV Lenses: Four years
Standard CCD Cameras: Three years
Bullet, Board, Vari-Cube, Mini Dome Cameras: One year
High Impact Dome Cameras: Two years
Video Monitors: One year
Infrared Illuminators: Two years
Power Supplies: One year
|
800.654.5367
|
| Raytec |
90 days |
Illuminators: Five-year warranty
All PSUs: Three-year warranty |
Contact Alexandra Tran, Sales Coordinator
613.270.9990 x116 or fax 613.599.5006 |
| Razberi Technologies, Inc. |
15 days from date of receipt |
Three-year limited warranty under normal use (free from defects in design).
Repaired or replacement hardware will be warranted for the remainder of the original warranty period or 90 days, whichever is longer.
If a product is returned to Razberi for replacement or repair and no problem is found, the purchaser will be billed $50.00 fee for inspection as well as all associated freight charges. Any product that is returned for replacement or credit without all original power supplies will be charged a $100 restocking fee. |
469.828.3380
www.razberi.net
|
|
RedBeam
|
90 days
|
Software - 30-day warranty; service contract for an additional year of service and telephone support may be purchased
|
support@redbeam.com
877.373.0390
|
| RedSky |
Non-returnable |
Contact ScanSource Catalyst Sales Rep. |
|
| Revolabs |
30 days direct to Revolabs |
All Revolabs hardware products manufactured have a one-year limited warranty in all regions except for Europe, which attracts a two-year limited warranty (unless specified otherwise) |
support@revolabs.com
800.326.1088
|
| Ribbon Communications Operating |
See Warranty Services |
ardware Products, twelve (12) months; for Software Products, ninety (90) days; and for media, thirty (30) days. |
Customer to contact Ribbon’s Technical Assistance Center (888 391-3434) during the applicable warranty period and within thirty (30) days of discovery. |
|
RJS
|
30 days
|
One-year warranty
|
714.368.2355
|
| Ruckus Wireless |
Ruckus handles all DOAs and RMAs directly; reseller may email support@ruckuswireless.com
or call 650.265.0903 |
Limited Lifetime warranty. Contact Ruckus for complete details. |
Email support@ruckuswireless.com
or 650.265.0903 |
|
Rutherford Controls
|
30 days; contact ScanSource Security tech support at 800.944.2439 x4129
|
Accessories: Two years
Electric strikes: Three years
Electromagnetic locks: Ten years
|
800.899.5625
http://rutherfordcontrols.com/en/support/returned-material-authorization-(rma)-forms/
|
|
SATO
|
30 days; no returns on printheads or media
|
Printers - one year
Spare Parts - one year
Printheads/Platen Rollers - Thermal Transfer Applications: one year or 30km (1,200,000 linear print inches)
Printheads/Platen Rollers - Direct Thermal Applications: one year or 15km (600,000 linear print inches)
Cutters - one year from the date of purchase or the following number of cuts
SATO Standard Guillotine Cutter - one year or 300,000 cuts
SATO Heavy-Duty Rotary (HD) Cutter - one year or 500,000 cuts
SATO XL400/410e Integrated Cutter - one year or 1,000,000 cuts
Rechargeable Batteries - 90 days from date of purchase
|
www.satoamerica.com
704.644.1650
|
| Safety Tech International |
Contact manufacturer directly at
http://www.sti-usa.com/support.asp STI |
Contact manufacturer for information:
http://www.sti-usa.com/warranty.asp |
STI return policy and online RA request form at this link:
http://www.sti-usa.com/support.asp
STI Warranty Policy: http://www.sti-usa.com/warranty.asp
|
|
Samsung
|
30 days; customer should contact ScanSource Security Tech Services at 800.944.2439 x4129
|
All products are supported by a three-year warranty
Product Disclaimer - 12Vdc Camera Units: improper installation will VOID product warranty.
**CAUTION** Low-voltage camera circuitry is inherently sensitive to proper powering requirements. It is the installer's responsibility to properly install, maintain and use the specific low-voltage power supplies that come with GVI 12Vdc units to
maintain product warranty. GVI will not honor warranty repair, replace and/or credit damaged units under the following conditions of improper installation.
• Cut power cables and connectors to extend power length - minimum voltage damage
• Reverse polarity damage
• Power surge caused by ground loops in poor system planning
• Voltage drop caused by increased resistivity from improper power extension
• Synchronization failure caused by misuse of line lock sync feature
Correct power extension requires a proper power analysis as a professional grade power supply may be used to power units over greater distances.
|
877.213.1222
|
|
Seagull Scientific
|
30 days
|
Seagull will exchange for new product (warranty information to be determined)
|
|
|
Security Door Controls (SDC)
|
30 days: contact ScanSource Security Tech Support at 800.944.2439 x4129
|
Electromagnetic locks: Lifetime
All other products are warrantied for a period of 12 months after the product is put into use, or not more than 14 months after date of first shipment, whichever shall expire first
|
800.413.8783 and request Tech Support
|
|
Seeburger
|
Non-returnable
|
Full term of license agreement. Software orders require a minimum of 12-months maintenance contract.
|
770.604.3888
|
| Seiko |
30 days |
|
|
| Sennheiser |
30 days from invoice date;
contact ScanSource Communications Tech Support at 877.847.7000 x4095 |
All products carry a limited, two-year warranty |
http://en-us.sennheiser.com/service-support-services-warranty-conditions |
| Shure |
90 days from ScanSource invoice date;
contact ScanSource Communications Tech Support at 877.847.7000 x4095 |
All products carry a limited two-year warranty. |
|
| Signamax |
All requests go directly through Signamax; contact their tech support team at 800.446.2377 or techsupport@signamax.com.
Signamax will, at its sole option, repair or exchange the product at no
charge, provided Signamax technical support was contacted to obtain a Return Material Authorization (RMA) number. |
LIMITED LIFETIME WARRANTY by SIGNAMAX
Signamax warrants its product against defects in materials and workmanship for the life of the product to the original purchaser.
Signamax products covered under this Warranty:
Media Converters (including Industrial Media Converters), Small Form-Factor Pluggable modules (SFP), and Connectivity products (premises wire and connectors).
LIMITED, 5-YEAR WARRANTY by SIGNAMAX
Signamax warrants this product against defects in materials and workmanship for a period of FIVE (5) YEARS to the original purchaser.
Signamax products covered under this warranty:
Network Switches, Industrial Network Switches, and Industrial power supplies
|
techsupport@signamax.com
or
800.446.2377
|
| SKC |
30 days from ScanSource invoice date;
contact ScanSource Communications tech support at 877.847.7000 x4095 |
Customer to contact Polycom for product warranty |
800.POLYCOM |
|
SmartVue
|
30 days; contact the ScanSource Security System Design Team at 800.944.2439 x4129
|
One year
|
Online Support
615.345.0307
|
|
Socket Mobile
|
60 days
|
One-year standard warranty
EXCEPTIONS:
Socket Bluetooth Cordless Ring Scanner: one-year or five-million actuations (trigger presses), whichever occurs first
Batteries, removable cables, cases, straps, styli, memory cards, chargers, cradles, adapters, and other consumables: 90-days
SocketCare Extended Warranty available for SoMo handheld computers, CHS Series 7, CRS Series 9, and CF plug-in cards Series 4, 5 and 6. For program details and part numbers, please visit http://www.socketcare.com/
|
http://support.socketmobile.com
800.552.3300
|
| Sonus |
None |
Warranty period is from the date of sale to resellers.
Twelve (12) months for product hardware.
Ninety (90) days for product software.
Thirty (30) days for product software media. |
Contact ScanSource Communications tech services for DOA and warranty issues at 877.847.7000 x4095. |
|
Sony Electronics
|
For DOA within 30 days, customer must contact ScanSource Security Tech Support 800.944.2439 x4129. A ScanSource Security technician will need confirmation that the reseller spoke to Sony tech support and Sony determined product to be DOA (need
ticket number from Sony tech support). To receive a ticket number, the reseller must call 800.883.6817, option 5, option 2, option 2. Tech support will also need the serial number of the unit, even if it wasn't captured on the invoice. The customer should
have this by looking on the actual item. This is required.
If product becomes defective outside of the 90 days, product is sent directly to: Laredo Repair Center 10227 Crossroads Loop, Suite C, Laredo, TX 78045.
|
Network Cameras:
SNC, SNT, UNI three-year parts and three-year labor.
SSC Series Analog Cameras:Three year parts and three year labor, except lens which is one year
NSR Network Surveillance Recorder: Labor one year
YS, YT, SNCA, NSBK, RMM Accesories: Labor one year
|
Customer Service: 866.357.6230
Laredo Repair Center
10227 Crossroads Loop
Suite C
Laredo, TX
78045
Sony Technical Support:
800.883.6817
|
| Speco Technologies |
30 days;
Speco case number required; customer must contact ScanSource Security tech support at 800.944.2439 x4129 so that they can confirm defect with customer |
Depends on camera or product; contact your ScanSource sales rep for warranty information |
Customer must contact Speco Technologies by phone, fax, or email if the invoice is past 30 days.
Office number: 800.645.5516
Fax #: 631.957.9142
Email: orders@specotech.com
Speco Technologies
200 New Highways
Amityville, NY 11701
ATTN: RA#
|
| Spectralink |
Contact Spectralink directly at 800.775.5330 or support.spectralink.com |
One-year limited warranty |
800.775.5330 or go to support.spectralink.com |
| Stadia |
30 days |
N/A |
N/A |
| Star Micronics |
30 days; reseller must contact Star Micronics at 848.216.3300 x995 or email at support@starmicronics.com to trouble shoot; manufacturer will provide a case number; customer may then contact
ScanSource customer service at 800.944.2439 x4049 to request an RMA |
One to four years based upon model. Contact MFG to determine warranty status. |
http://www.starmicronics.com/supports/supportmain.aspx#warranty
848.216.3300, option 3 |
| Tailwind Solutions, Ltd. |
30 days from date of invoice; product failures must first be reported to Tailwind Partner Support; partner must contact Tailwind Partner Support at marketing@tailwind-solutions.com and
get approval for RMA; partner may then contact ScanSource Customer Service at 800.944.2439 x4049 to provide the approval from Tailwind Solutions and request an RMA |
Two-year warranty |
www.tailwind-solutions.com
+44 (0) 845 528 0272 |
|
Tamron
|
30 days
|
Two-year warranty for parts and labor
|
Online Support
631.858.8437
|
TEAMSable POS
(A Division of Team Research Inc.) |
30 days |
All TEAMSable POS products carry a three year warranty, except for the following: tablets and tablet peripherals: one-year warranty, digital signage: one-year warranty, cash drawer: one-year warranty |
www.teamsable.com
408.452.8788
Possupport@teamresearchinc.com
|
|
Teklynx
|
Non-returnable
|
Contact Teklynx directly
|
customerservice@teklynx.com
888.629.4444
|
| Tely Labs |
Direct to Tely Labs
650.318.6866 or email support@tely.com |
Hardware: One-year warranty
Software updates: One-year warranty |
Contact Tely Labs Support
650.318.6866 or email support@tely.com (Monday - Friday from 9 am - 5 pm PT)
Customer may also submit a request for assistance via https://community.tely.com/anonymous_requests/new |
|
TG3 Electronics
|
30 days
|
One-year limited warranty based on warranty statement
Four-year warranty on the TG121 Series and TG136 Series
|
Register RMA on website at
www.tg3electronics.com
262.652.2626
|
| Toshiba Global Commerce Solutions, Inc. |
For DOA/defective items, customer must contact Toshiba to place a Hardware Service Request by calling 855.247.4844.
Ship-damaged units from ScanSource warehouse will be handled by customer service as per standard practice. For ship-damaged units delivered directly from Toshiba, the customer should contact their ScanSource sales rep, and the PM will be notified to submit
a Risk-of-Loss request with Toshiba. |
Visit Toshiba’s website for warranty terms: http://www.toshibacommerce.com/support/limitedwarranty |
855.247.4844 |
|
Trisys
|
30 days from ScanSource Catalyst invoice date
|
Three-year warranty
|
973.360.2300, option 3
|
|
Tropos Networks
|
30 days; must have the ScanSource Security System Design Team contact Tropos Networks Technical Support (877.9TROPOS, option 2) to troubleshoot and obtain an RMA # from Tropos Networks
|
Software - 90 days
Hardware - One year
|
Online Support
877.9TROPOS
|
| TSC |
Defective items must go through TSC technical support to confirm warranty service. If warranty service is needed, TSC will issue an RMA number to the reseller or end user to send the unit in for depot repair. Credit requests must be made within 30
days of invoice. Reseller must notify ScanSource customer service at 800.944.2439 x4049 of the TSC RMA number when returning for credit. |
Visit TSC website for warranty terms:
http://www.tscprinters.com/cms/theme/index-36.html |
service@tscprinters.com
909.612.9606, option 3
|
| Ubiquiti |
All DOA issues handled directly through Ubiquiti: Online form- http://www.ubnt.com/support/rma or email rma@ubnt.com |
One year from date of purchase |
Additional warranty service information here http://www.ubnt.com/support/warranty |
| Unify |
Non-returnable |
One year |
800.859.6380, options 2, 1
|
|
Unitech
|
30 days;
For batteries, customer should contact Unitech Support Team directly; Unitech will do an advance replacement direct with customer if DOA.
|
POS Keyboards - one-year warranty
Portable Data Terminals - one-year with optional extended warranty and service contracts available
Scanners - one-year warranty
Scanners - MS210 series: three-year warranty
Scanners - MS330 series: five-year warranty
Stationary Terminals - two-year warranty
|
us.ute.com
800.861.8648
|
| UTC Fire and Security/Interlogix |
For DOA/Defective or warranty related issues, reseller must first contact Interlogix tech support at 855. 286.8889, option 2 to troubleshoot and obtain a case number. Case numbers are only required for DVRs and transmission equipment such as switches.
The reseller must provide the ScanSource sales representative with the case number in order to start the return process directly through Interlogix. |
Varies by product. Visit interlogix.com for more information/ |
www.interlogix.com |
|
Valcom
|
30 days |
One-year warranty through manufacturer |
is@valcom.com |
| Veracity |
All defective/DOA products must go back to the manufacturer directly. All replacement orders must go through the sales team. |
Two-year warranty on all current products |
www.veracityglobal.com
or 800.679.1590 and request Tech Support |
|
VeriFone
|
Customer must contact VeriFone VSS RMA department at 800.834.9133 or via email i_rma_help@smokestack.verifone.com
|
Mx Series Terminals - three years
Vx Series Terminals - one year
PinPad 1000SE - one year
SC5000 - one year
|
www.verifone.com
800.834.9133
|
|
VeriFone (PC Charge)
|
Customer must contact VeriFone for all DOA issues
|
60 days from date of shipment
|
www.gosoftware.com
877.659.8981
|
| VideoIQ |
VideoIQ handles DOAs and RMAs directly; customer will need to call 781.222.3069 and select tech support; VideoIQ will provide customer with case number; once obtained, customer should provide this info to his/her ScanSource sales
rep |
Two-year warranty |
781.222.3069 |
| Video Mount Product |
Contact manufacturer's tech support at 877.281.2169
|
Contact manufacturer for details |
www.videomount.com
Video Mt Products (VMP) Tech Support
or call 877.281.2169
|
|
Videolarm
|
30 days after end-user delivery
|
Camera Housings: five years
|
800.554.1124
|
| ViewZ |
30 days; customer must contact ViewZ tech support to discuss problems, trouble shoot, and get a ViewZ tech support case number. May be done via email at rma@viewzusa or via phone 800.998.4399. ViewZ needs
following info from customer: model number, serial number, and description of problem. Then customer contacts ScanSource Customer Service with ViewZ case number. |
Three-year repair warranty policy |
Email: rma@viewzusa
800.998.4399
|
|
Vigilix
|
N/A
|
N/A
|
http://www.vigilix.com
864.421.9256
|
|
Wavelink Services
|
Contact Wavelink directly |
Contact Wavelink directly |
www.wavelink.com
425.823.0111
|
|
Wavelink Software
|
Contact Wavelink directly
|
Contact Wavelink directly
|
www.wavelink.com
425.823.0111
|
XPCC
(Xtreme Power) |
90 days from date of delivery,end user must be confirmed with XPCC Technical and Customer Support at 800.582.4524. Once case number is obtained, customer contacts ScanSource Customer Service to begin RMA process |
Terms and conditions of warranties on each product are included inside user manual for each |
support@xpcc.com
XPCC Technical Customer Support 800.582.4524 |
|
Zebra Card Printers and Zebra Card Media
|
30 days from invoice date; for DOA/defective items, reseller must contact Zebra Card Phone Support and obtain a job number. Once this is done, this must go through ScanSource tech support. However, Zebra job number MUST be referenced
in the RMA notes, to be used by the warehouse team to get RA from supplier; required info includes number of defective parts, and type of defect.
|
Value Class Printers: two-year warranty from shipment date. (Models P110i, P120i, P100i)
Performance Class Printers: two-year warranty from shipment date. (Models P330m, P330i, P430i)
Security Class Printers: one-year warranty from shipment
date. (Models P520i, P630i, P640i)
All other printers: one-year warranty from shipment date.
Printhead: one-year warranty or 100,000 impressions whichever comes first
|
800.344.4003
|
|
Zebra Technologies
|
30 days. Contact ScanSource Tech Services to initiate the RMA process.
Any customer returning a DOA printer or printhead will need to contact Zebra and obtain a DOA case number from Zebra and then contact ScanSource customer service.
|
Printers (except barcode print heads and other normal wear items), chargers, power supplies, hardware keys, media, ribbon, Zebranet ® printer servers, SEH PS102-Z, SEH PS105-Z, batteries - one-year warranty
Printheads - six-month warranty
Spare Parts - three-month warranty
Accessories - one-month warranty
Accessories, serialized: 90-day warranty
Accessories, unserialized: 30-day warranty
Scanners - one-year standard warranty
Scanners - CS1504: three-month warranty
Scanners - CS3000, MS954, MS22xx, MS44xx: one-year standard warranty
Scanners - LS7708, LS9203i: two-year standard warranty
Scanners - LS9208i: 30-month standard warranty
Scanners - DS457, DS35xx, DS6878, DS9208, DS9808, LS1203, LS3008, LS3408, LS3578, LS4278, LS7808, MS12xx, MS32xx, MT2000: three-year standard warranty
Scanners - DS4208, DS6707, LS2208, LS4208: five-year standard warranty
MicroKiosks: one-year standard warranty
Terminals: one-year standard warranty
Zebra AP7161 – 12 months
Other Wireless and TEAM product – contact your ScanSource sales rep or reference
|
www.zebra.com
847.634.6700
|
|
ZoomSwitch
|
Customer must first contact UC tech support, David Weatherly, at 800.641.6416 x129, or via email at dwatherly@unifiedcommunications.com
Once they confirm unit is defective,
they will assign customer a case number; customer then contacts ScanSource customer service at 877.847.7000 x4049 to provide case number and start RMA process
|
Reseller must contact ZoomSwitch for product warranty
|
800.641.6416 x129, or via email at DWeatherly@unifiedcommunications.com
|